Privacy
Yourselv B.V. respects your privacy and handles personal data with due care. In this privacy statement, we explain which personal data we process, why we process it, on what legal basis, and how long we retain it.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws and regulations.
1. Who is responsible for the processing?
The data controller responsible for the processing of personal data is:
Yourselv B.V.
Ceresstraat 13
4811 CA Breda
The Netherlands
E-mail: [email protected]
Phone: +31 76 767 6330
Chamber of Commerce number: 84668350
2. How does Yourselv handle personal data?
Yourselv processes personal data in a careful, proper, and transparent manner. In doing so, we apply the following principles:
We only process personal data for specific, explicitly described, and legitimate purposes.
We do not process more personal data than is necessary for the purpose for which it was collected.
We do not retain personal data longer than necessary, unless we are legally required to retain it for a longer period.
We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, or unlawful processing.
We treat personal data confidentially and only share it where necessary for our services or to comply with a legal obligation.
3. For what purposes do we process personal data?
Yourselv processes personal data for the purposes set out below.
3.1 For processing payments
When you use a payment solution provided by Yourselv, personal data may be processed that is necessary to initiate, verify, execute, and administratively handle a payment. This may include payment data, transaction data, time, location, terminal information, and data required to register a transaction or link it to a service or product.
The processing of these data is necessary for the performance of the agreement and for proper administrative and financial handling.
Retention period
Yourselv does not retain these personal data longer than necessary for this purpose, unless a statutory retention obligation applies or the data is needed for a longer period in connection with fraud investigations, disputes, or evidentiary purposes.
3.2 For support, service, questions, and complaints
When you contact us for support, service, a malfunction, a question, or a complaint, we process the personal data necessary to handle your request properly. This may include your name, e-mail address, phone number, company name, location data, device data, ticket information, and correspondence.
This processing is necessary for the performance of the agreement and for Yourselv’s legitimate interest in improving its services, resolving malfunctions, and handling complaints with due care.
Retention period
These data are not retained longer than necessary to handle your request. If recurring malfunctions, warranties, liability issues, or legal proceedings are involved, data may be retained longer for file building and evidentiary purposes.
3.3 For managing user accounts, wallets, and passes
Where digital wallets, prepaid balances, passes, administrator accounts, or other account-based functionalities are used within a Yourselv solution, we process personal data necessary to provide these services. This may include your name, e-mail address, account details, pass or wallet ID, usage data, transaction status, and other data required for authentication, management, and use of the service.
This processing is necessary for the performance of the agreement and for the operation and security of our systems.
Retention period
These data are retained for as long as the account or the relevant service remains active, and thereafter no longer than necessary for administration, support, security, or legal obligations.
3.4 For age verification and compliance with legal obligations
In applications involving the provision or sale of age-restricted products, such as alcoholic beverages, Yourselv may perform a real-time age verification check. This check is solely intended to determine whether a user meets the legal age requirement.
Yourselv does not store personal data for this age verification process, unless this is exceptionally necessary due to a legal obligation or in connection with an incident or dispute.
This processing is necessary to comply with legal obligations and to enable the responsible use of our solutions.
3.5 For security, fraud prevention, and incident investigations
Yourselv may process personal data for the security of systems, devices, payment solutions, accounts, and business environments. This may include log data, device data, access data, transaction signals, and other technical data necessary to prevent, detect, signal, or investigate misuse, fraud, unauthorized access, or malfunctions.
This processing takes place on the basis of Yourselv’s legitimate interest in protecting its services, systems, customers, and users.
Retention period
These data are not retained longer than necessary for security and monitoring purposes, unless a specific incident, investigation, or legal proceeding requires a longer retention period.
3.6 For marketing and communication
When you subscribe to a newsletter, complete a contact form, request information, or otherwise give your consent, Yourselv may use your personal data to inform you about products, services, updates, promotions, new developments, or other relevant business information.
This processing takes place on the basis of your consent or, where permitted, on the basis of Yourselv’s legitimate interest in maintaining existing business relationships.
Retention period
Personal data processed for marketing purposes are retained for as long as necessary for that purpose or until you unsubscribe, object, or withdraw your consent.
3.7 For the use of our website and online services
When you visit our website or online environments, Yourselv may process personal data, for example through cookies, log files, analytical tools, forms, or other technical applications. We do this to ensure that our website functions properly, to analyze its use, to improve security, and to optimize the user experience.
Depending on the type of processing, the legal basis is your consent, the performance of the agreement, or Yourselv’s legitimate interest.
Retention period
Data collected through the website or online services are not retained longer than necessary for the relevant purpose. Specific retention periods may apply to cookies.
4. With whom do we share personal data?
Yourselv may share personal data with third parties where this is necessary for its services or to comply with a legal obligation. Where third parties process personal data on behalf of Yourselv, we conclude a data processing agreement where required. These parties may only process personal data in accordance with our instructions and not for their own purposes.
Yourselv does not sell personal data to third parties.
5. Security of personal data
Yourselv takes appropriate technical and organizational measures to protect personal data against loss, destruction, misuse, unauthorized access, or unlawful processing. Such measures may include access restrictions, authentication, logging, encryption, system security, and internal authorization procedures.
Although we take appropriate measures, no system can guarantee complete security. We therefore continue to evaluate and improve our security where necessary.
6. Your rights
Under the GDPR, you have various rights with regard to your personal data. These include the right to:
- request access to the personal data Yourselv processes about you
- have inaccurate or incomplete personal data corrected
- have your personal data deleted, insofar as this is legally possible
- restrict the processing of your personal data
- object to certain types of processing
- receive your personal data in a structured format or have it transferred, insofar as this is legally applicable
- withdraw previously given consent
If you wish to exercise any of these rights, you can contact us at [email protected].
To prevent misuse, Yourselv may ask you to verify your identity before processing your request.
7. Complaints
If you have a complaint about the way Yourselv handles your personal data, you can contact us. We will of course be happy to work with you to find a solution.
You also have the right at all times to lodge a complaint with the Dutch Data Protection Authority.
8. Cookies
Yourselv uses cookies and similar technologies on its website. Some cookies are necessary for the proper functioning of the website. Other cookies are only placed if you have given your consent, for example for analytics or marketing purposes.
You can disable or delete cookies through your browser settings. Please note that parts of the website may then no longer function optimally.
9. Changes
Yourselv may amend this privacy statement from time to time, for example if legislation changes or if our services change. The most current version of this privacy statement will always be available on our website.
We recommend that you review this privacy statement regularly.
