We are happy to help you as quickly as possible.
Always available, always a solution.
Through our support environment, you can submit a service request directly or track an existing ticket. All support requests come together in one central place, allowing us to help you quickly and in a structured way.
Support
First try it out with Eva
Our digital assistant Eva is available 24/7 to help you with the most common questions. In many cases, you will find the answer you are looking for within seconds.
If Eva cannot resolve it, our second line support team is happy to take over. By phone, chat, or email. This way, you always get the right help at the right time.
Supportpage
Status
Not sure if there is an outage or want to know if our services are online? On our status page, you can see at a glance whether all systems are operational.
We keep you updated here in real time about planned updates, maintenance, and any incidents. This way, you always know exactly what is happening and when everything is running optimally again.
Statuspage
Dare to ask
We have listed the questions we get most often.
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1. Why choose self service?
It is simple!
- You save on labour costs;
- You reduce shrinkage;
- Your guests enjoy the fun factor;
- People spend more.
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2. Can I use Yourselv self service in my current setup?
In most cases, yes. We are happy to visit your location to review the options.
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3. Can I connect your Order Yourselv kiosk to my current card payment contract?
Yes. Yourselv works with different payment providers such as EMS and CCV, and it is often possible to link the built in payment terminal to your existing contract. Easy.
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4. How can my guests pay?
Our system accepts all common payment methods.
- You can create and issue unpersonalised prepaid guest cards;
- Printed or emailed QR codes can be scanned from paper or a phone;
- Bank cards work contactless;
- And of course phones and smartwatches work too.
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5. Can I see in real time how much beer is being sold?
Yes. In the Manage Yourselv app, you get full product management and real time financial insights.
